Terms of Service

Effective Date: August 25, 2026

Welcome to TrueScent Canada. These Terms of Service govern your use of www.truescentscanada.com and your purchase of products from our online store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. General Conditions

TrueScent Canada reserves the right to refuse service to anyone for any lawful reason at any time.

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

We reserve the right to update, modify, or discontinue any part of our website or services without prior notice.

2. Products and Product Information

TrueScent Canada sells premium men's and women's perfumes, colognes, and related fragrance products.

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information displayed on our website are accurate.

However:

  • Product colours and packaging may appear slightly different depending on your device or screen.
  • Product packaging may occasionally vary from images shown on the website.
  • Product availability may change without notice.
  • We reserve the right to correct errors, inaccuracies, or omissions at any time.

We do not guarantee that all product descriptions or website information will always be complete, current, or error-free.

3. Pricing

All prices displayed on our website are listed in Canadian dollars (CAD), unless otherwise stated.

Prices may change at any time without prior notice.

TrueScent Canada reserves the right to correct pricing errors. If an item has been purchased at an incorrectly displayed price, we may contact you regarding the error and provide you with the option to confirm the order at the correct price or cancel the order.

Any applicable taxes, shipping charges, or other fees will be displayed during the checkout process where applicable.

4. Orders

When you place an order through our website, you are making an offer to purchase the products selected in your order.

After placing an order, you may receive an email confirming that your order has been received. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to accept, decline, or cancel any order for reasons including:

  • Product availability
  • Pricing or product information errors
  • Suspected fraudulent or unauthorized activity
  • Incorrect customer information
  • Shipping limitations
  • Payment issues
  • Other circumstances that require cancellation

If we cancel an order after payment has been received, we will arrange for the applicable payment to be refunded.

5. Payment

We use third-party payment providers to securely process payments.

By submitting payment information, you confirm that you are authorized to use the payment method provided.

TrueScent Canada does not guarantee that any particular payment method will always be available.

We reserve the right to cancel or hold orders where payment cannot be successfully verified or where a transaction appears suspicious or unauthorized.

6. Shipping and Delivery

Orders are shipped to the address provided during checkout.

Customers are responsible for providing accurate and complete shipping information. TrueScent Canada is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses supplied by the customer.

Delivery times provided on our website are estimates and are not guaranteed unless expressly stated otherwise.

Shipping delays may occur due to circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, customs procedures, or other unforeseen events.

Once an order has been handed to the applicable delivery carrier, tracking information may be provided where available.

7. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to our applicable Returns & Refunds Policy.

Customers should review our Returns & Refunds Policy before making a purchase.

Nothing in these Terms of Service is intended to limit any rights or remedies that cannot legally be excluded under applicable Canadian consumer protection laws.

8. Promotions and Discounts

From time to time, TrueScent Canada may offer promotions, discount codes, sales, or special offers.

Promotional offers may be subject to additional terms, including:

  • Expiry dates
  • Product exclusions
  • Minimum purchase requirements
  • One-time-use restrictions
  • Limited quantities
  • Customer eligibility requirements

Unless otherwise stated, promotions cannot be combined with other offers.

TrueScent Canada reserves the right to modify or terminate promotions at any time, subject to applicable law.

9. Intellectual Property

All content appearing on www.truescentscanada.com, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Text
  • Graphics
  • Website design
  • Videos
  • Product descriptions
  • Marketing materials

is owned by or licensed to TrueScent Canada or its respective content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission.

10. Prohibited Uses

You agree not to use our website for any unlawful or prohibited purpose.

You may not:

  • Attempt to gain unauthorized access to our website or systems
  • Use the website to commit fraud
  • Submit false or misleading information
  • Interfere with the security or operation of the website
  • Attempt to collect information about other users without authorization
  • Upload malicious software or harmful code
  • Scrape, copy, or reproduce website content without permission
  • Use our website for any purpose that violates applicable laws or regulations

We reserve the right to restrict or terminate access to users who violate these Terms.

11. Third-Party Services

Our website may use third-party services and applications, including payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

Third-party services may have their own terms and privacy policies.

TrueScent Canada is not responsible for the independent practices, policies, or availability of third-party services.

12. Third-Party Links

Our website may contain links to websites operated by third parties.

These links are provided for convenience and do not constitute an endorsement or guarantee of the third-party website, products, or services.

We are not responsible for the content, security, availability, or privacy practices of third-party websites.

13. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" and "as is" basis.

We do not guarantee that:

  • The website will always be available or uninterrupted
  • The website will be free from errors
  • Website information will always be accurate or complete
  • The website will be free from viruses or other harmful components

Nothing in these Terms excludes or limits any consumer rights or warranties that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, TrueScent Canada and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability where such exclusion is prohibited by law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless TrueScent Canada, its owners, employees, affiliates, service providers, and representatives from claims, losses, liabilities, damages, and expenses arising from:

  • Your violation of these Terms
  • Your misuse of the website
  • Your violation of applicable laws
  • Your infringement of the rights of another person or entity

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

17. Changes to These Terms

TrueScent Canada reserves the right to update or modify these Terms of Service at any time.

Changes will become effective when posted on this page unless otherwise stated.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

18. Governing Law

These Terms of Service are governed by the applicable laws of Canada and the province or territory in which the applicable legal matter arises, without regard to conflict-of-law principles.

Nothing in these Terms is intended to prevent consumers from exercising rights or remedies available to them under mandatory applicable consumer protection laws.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain in full force and effect.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies published on our website, constitute the agreement between you and TrueScent Canada regarding your use of our website and services.

21. Contact Information

If you have any questions about these Terms of Service, please contact us:

TrueScent Canada
Website: www.truescentscanada.com
Email: truescentcanada@gmail.com

Effective Date: August 25, 2026