Privacy Policy

Effective Date: August 25, 2026

At TrueScent Canada, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase through www.truescentscanada.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect information such as:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order history
  • IP address
  • Browser and device information
  • Website browsing activity
  • Information you voluntarily provide when contacting us

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Provide customer support
  • Respond to questions and requests
  • Improve our website and services
  • Personalize your shopping experience
  • Send promotional communications where permitted by law
  • Detect and prevent fraud or unauthorized activity
  • Comply with applicable legal obligations

3. Payment Information

Payments made through our website may be processed by secure third-party payment providers.

TrueScent Canada does not generally store complete credit or debit card information on its own servers. Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand how visitors use our website
  • Improve website functionality
  • Measure marketing and advertising performance
  • Provide more relevant advertising

You can adjust your browser settings to disable cookies. However, doing so may affect certain website features.

5. How We Share Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping and delivery companies
  • Website and hosting providers
  • E-commerce service providers
  • Analytics providers
  • Marketing and advertising partners
  • Customer support providers

We may also disclose information when required by law, legal process, court order, or when necessary to protect our rights, customers, property, or safety.

6. Marketing Communications

Where permitted by applicable law, we may use your email address to send information about new products, promotions, special offers, and other TrueScent Canada updates.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or contacting us directly.

You may continue to receive important transactional communications, such as order confirmations, payment notices, and shipping updates.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, preventing fraud, resolving disputes, and meeting legal obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Ask questions about how your personal information is collected, used, or disclosed

To exercise an applicable privacy right, please contact us using the information provided below.

10. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

TrueScent Canada is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

We do not knowingly solicit or collect personal information from individuals who are below the applicable age of consent in their jurisdiction.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable privacy requirements.

Any changes will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

TrueScent Canada
Website: www.truescentscanada.com
Email: truescentcanada@gmail.com

Effective Date: August 25, 2026