Shipping Policy
Effective Date: 25 August 2026
At TrueScents Canada, we are committed to getting your favourite fragrances delivered to you safely and efficiently across Canada.
1. Shipping Locations
We currently ship orders to addresses throughout Canada.
Please ensure that your shipping address is entered correctly at checkout. TrueScents Canada is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
2. Processing Times
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
During major sales, holidays, or periods of unusually high order volume, processing may take slightly longer.
3. Delivery Times
Once your order has been processed and dispatched, estimated delivery times are:
Standard Shipping: 3–7 business days
Delivery times are estimates and may vary depending on your location, courier delays, weather conditions, public holidays, or other circumstances outside our control.
Remote and rural areas may require additional delivery time.
4. Shipping Costs
Available shipping options and applicable shipping fees will be displayed at checkout before you complete your purchase.
From time to time, TrueScents Canada may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website.
5. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where available.
Please allow up to 48 hours for tracking information to become active after your order has been shipped.
6. Delivery Delays
While we work with our shipping partners to deliver orders within the estimated timeframe, delivery dates are not guaranteed.
Delays may occur due to:
- Severe weather
- Public holidays
- Courier disruptions
- High order volumes
- Incorrect or incomplete addresses
- Customs or regulatory delays, where applicable
- Circumstances beyond our control
If your order appears to be significantly delayed, please contact us at truescentcanada@gmail.com with your order number.
7. Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible at truescentcanada@gmail.com and provide your order number along with photographs of the damaged package and product.
If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbours, and the delivery location. You may also contact the shipping carrier directly.
If you still cannot locate your package, contact us and we will assist you in investigating the matter.
8. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information at checkout.
If you notice an error in your shipping address, please contact us immediately at truescentcanada@gmail.com.
We cannot guarantee that address changes can be made after an order has been processed or shipped.
9. Delivery Responsibility
Once an order has been successfully delivered to the shipping address provided at checkout, responsibility for the package passes to the customer.
We recommend providing a secure delivery address where someone is available to receive the package when required.
10. Contact Us
If you have any questions about shipping or your order, please contact us:
TrueScents Canada
Email: truescentcanada@gmail.com
Website: www.truescentscanada.com
Our customer support team aims to respond to enquiries within 1–2 business days.
Thank you for shopping with TrueScents Canada.